Privacy Policy

At DESIGNIENT TECHNOLOGIES PRIVATE LIMITED residing at 2-108/2/79, SRI SAI ENCLAVE , BODUPPAL, Hyderabad, Telangana 500092 (referred to as “Company,” “us” or “we”), we recognize that your privacy is important. This Policy discloses the privacy practices for the Company’s family of applications and/or Websites (collectively, the “Website”), as well as related products and services we may offer to you (collectively referred to as the “Services”). This Privacy Policy also covers how personal and other information that we receive or collect about you is treated. Please read the information below to learn the following regarding your use of this Website.

You acknowledge that this Privacy Policy is designed to be read in connection with the Website’s terms and conditions (https://designient.com/terms-and-conditions/), (“Terms and Conditions”) and that by accessing or using our Website, you agree to be bound by the Terms and Conditions, as well as this Privacy Policy.

We reserve the right to change this Privacy Policy from time to time. Any significant changes we may make to our Privacy Policy in the future will be promptly notified to users by posting the relevant terms in a prominent position on the webpage or by e-mail. The new terms may be displayed on the webpage or sent by e-mail and you will be required to read the Privacy Policy. Your continued use of the Website and or Services available through this Website after such modifications will constitute your:

1. acknowledgment of the modified Privacy Policy; and
2. your agreement to abide and be bound by such modified Privacy Policy.

If you have any questions about this Privacy Policy, please feel free to contact us at hello@designient.com; 

IMPORTANT: BY USING THE WEBSITE AND/OR OFFERINGS AVAILABLE ON THIS WEBSITE, YOU GIVE YOUR CONSENT THAT ALL PERSONAL DATA YOU SUBMIT MAY BE PROCESSED BY US IN THE MANNER AND FOR THE PURPOSES DESCRIBED BELOW. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, DO NOT USE THE WEBSITE.

1. INFORMATION WE COLLECT

We collect your personal information and all other information in order to provide and continually improve our products and services. We collect following types of information about our users:

1. Personally Identifiable Information: This is limited and refers only to such data that lets us identify you by or in relation to such data, but does not include any data personal data that is made or caused to be made publicly available by you or anyone under an obligation under law make such data publicly available. When you engage in certain activities on this Website, such as registering for an account, downloading or purchasing a product or service, submitting content and/or posting content, or sending us feedback, we may ask you to provide or collect certain information about yourself including without limitation your first and last name, number, email address, billing address (including ZIP code), Aadhar, PAN, GSTIN, bank account details, IP address, payment details, preferences, and other identifying information. If you make any purchases/ subscriptions from us or on the Website, we will need to process your payment data. The exact personal data collected and used will vary depending on the payment method. It will include information such as name, date of birth, payment method type (eg- credit or debit card), if using a debit or credit card, the card type, expiration date, and certain digits of your card number, ZIP/Postal code, mobile phone number, details of your purchase and payment history. (“PII”)
   
   
2. Aggregate Information: This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you visit on our Website and what other sites may have directed you to us such as without limitation, streaming history, search queries, browsing history, account settings, interactions with other users, your use of third-party services, devices and applications in connection with the Service, inferences (i.e., our understanding) of your interests and preferences based on your usage of the Service, content you post to any part of the Service (images, audio, text, titled, descriptions, communications, and other types of content) This information, which is collected in a variety of different ways, is compiled and analyzed on both a personal and an aggregated basis. This information may include the Website’s Uniform Resource Locator (“URL”) that points to the site you just came from, which URL you go to after visiting our Site, what browser you are using, and your Internet Protocol (“IP”) address.
   
   
3. Additional Information: Using third-party platforms for logging into our Website enables us to see and utilize any personal information that you have made publicly available on such platforms mentioned above. However, in doing so, we are not made privy to your social activity on such platforms as your posts, stories, status updates, tweets, etc. 
   
   
4. Log Data and Device Information: We want to inform you that whenever you use our Website, in a case of an error in the Website we collect data and information (through third-party products). This may include information such as your device’s internet protocol address, device name, operating system version, the configuration of the Website when utilizing our Service, the time and date of your use of the Service, and other statistics. In particular, we may collect information about log-in authentication attempts and successful authentications, your hardware and software, such as the hardware model, operating system version, device memory, unique application identifiers, apps installed, unique device identifiers, browser type, and information about your wireless and mobile network connections, such as mobile phone number, service provider, IP address, and signal strength. We also collect information through actions done by you on our Website which includes your social interactions with other users and channels by way of messaging, comments, likes, and marking favourites, people you follow as well as what channels you listen to, liked and/or shared, etc.

2. PURPOSE AND USE OF INFORMATION

Any information that we collect from you and/or gain from your usage of the Services and/or the Website, shall be used for the following purposes:

1. Provide, personalize and improve our services- We use your personal information to operate our Website and deliver our Services including recommendation content, features, products and services that might be of interest to you, identify your preferences, and personalize your experience with our Services. We shall use information pertaining to your contact lists and sync it with our user database to provide you relevant information and notifications from time to time. Example: notifying you if your contact has joined our Website. 
2. Provide, troubleshoot, and improve our Services. We use your personal information to provide functionality, analyse performance, fix errors, and improve usability and effectiveness of our Services.
3. Comply with legal obligations. We may disclose your Information to courts, law enforcement agencies, and governmental authorities (i) to comply with our legal obligations, (ii) to comply with legal process and to respond to claims asserted against us, (iii) to respond to verified requests relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any other of our visitors to legal liability, (iv) to enforce and administer our Terms of use and other agreements with visitors, or (v) to protect our rights, property or personal safety, our employees, and members of the public.
4. For protection. We use data for ensuring privacy and rights of all users, to enforce policies, terms and conditions and community guidelines and for preventing and investigating any harmful, unauthorized, unethical or illegal activity including cyberattacks and identity thefts.
5. Communicate with you. We use your personal information to communicate with you in relation to the Website and our Services via different channels (e.g., by phone, email, chat) and in order to respond to your queries, complaints and/or feedbacks.
6. Purposes for which we seek your consent. We may also ask for your consent to process your personal information for a specific purpose that We communicate to you.
7.     vii.Marketing Purposes: We may use your Information for the following marketing reasons (i) Direct marketing communications in line with our existing policies and resources and in consonance with existing law. You may opt out from such marketing communications; (ii) Third party communications and marketing in line with your relation to any platforms that are synced with our Website. This communication happens independent from our involvement and may not provide an opting-out mechanism and (iii) Transactional communications that may be construed as marketing information, cannot be opted-out from and does not form marketing content from our end.
8.     viii.Disclosure to Service Providers: We may employ third-party companies and individuals due to the reason including without limitation, the following: to facilitate our Service and/or to provide the Service on our behalf and/or to perform Service-related services and/or to assist us in analysing how our Service is used. We want to inform our users of this Service that these third parties have access to their Information. The reason is to perform the tasks assigned to them on Our behalf. However, they are obligated not to disclose or use the information for any other purpose.
9. Research: We may use and formulate content from your de-identified information in relation to our Services via. Website for commercial-business purposes including but not limited to analysing and tracking user’s behaviour and attributes. We may use third-party services to analyse and docket certain information about Your device and interaction with Our Website. Such information helps Us in troubleshooting and prevention of errors, performing data analysis, and develop new features.
10. Other uses: In addition to the aforesaid, we will use your Information for the following purposes: (i) for improving our Website and addition of features on our Website; (ii) provide targeted content based on your Website behaviour; (iii) push notifications and communications about the Website such as security alerts, announcements, updates and Website features in case You have enabled the receiving of such communications; (iv) respond to your queries, complaints and/or feedbacks through our Website; (v) further, it is understood and accepted by you that we may make public by way of reports, blogs, analysis, etc., all aggregate results and user statistics that support and depict our Website’s functioning, growth, reach, or success across any platform, digital or otherwise

We will primarily use your PII to provide products or services to you. We will also use certain forms of PII to enhance the operation of our Website, improve our internal marketing and promotional efforts, statistically analyze Website use, improve our product and service offerings, and customize our Website’s content, layout, and services. We may use PII to deliver information to you and to contact you regarding administrative notices. Finally, we may use your PII to resolve disputes, troubleshoot problems, and enforce our agreements with you, including our Terms and Conditions, and this Privacy Policy. We may also collect certain Aggregate Information. For example, we may use your IP address to diagnose problems with our servers, and software, to administer our Website, and to gather demographic information.

 3. RIGHTS OF THE DATA PRINCIPAL

Your Right of Withdrawal: You shall have the right to withdraw your consent at any time after sending a request mail to our consent manager at admin@designient.com (“Consent Manager”), who shall within a reasonable time from your request, take appropriate action required under the data privacy laws in your respective country. However, it is clarified that, such withdrawal shall not affect the legality of processing of the personal data based on consent given by you before the withdrawal. Please keep in mind, in case of withdrawal of consent, we will have to close and delete your account and access details to the Website in order to delete your Information and you will not be able to access the Website and/or Services.

Your Right of Grievance Redressal: You shall have the right to have readily available means of grievance redressal by emailing your grievances to our Consent Manager at admin@designient.com in respect of any act or omission of the Company or the Consent Manager regarding the performance of its obligations in relation to your personal data or in relation to the exercise of your rights under the Digital Data Protection Act, 2023.

Your Right to Approach the Data Protection Board: You shall have the right to approach and make a complaint to the Data Protection Board in the manner as specified under the Digital Data Protection Act, 2023 or subsequent rules (as and when notified from time to time). However, this right should be only exercised after exercising your right of grievance redressal with the Company. 

Your right to correct, complete, update: You shall have the right to correct, complete, and/or update your PII which is being processed by us at any time, and upon your request made to the Consent Manager at admin@designient.com to correct, complete or update your PII, we shall within a reasonable time correct the inaccurate or misleading PII, complete the incomplete PII and/or update the PII as indicated in your request.

4. PERMITTED USES

This Privacy Policy or our obligations towards your PII does apply to any personal data that is made or caused to be made publicly available by you or anyone under an obligation under law to make such data publicly available, which the Company shall be able to process without any restrictions or obligations towards the User. It is hereby informed to you, and you hereby agree that, no consent is required for the processing of any personal data which is processed, however, we may give notice of use in such situations for individuals residing outside India:

1. for necessary purpose of research, archiving or statistical purposes if the personal data is not to be used to take any decision specific to a Data Principal and such processing;
2. for enforcing any legal right or claim; 
3. in the interest of prevention, detection, investigation or prosecution of any offence or contravention of any law; 
4. personal data of users not within the territory of India pursuant to any contract entered into with any person outside the territory of India;
5. for scheme of compromise or arrangement or merger or amalgamation of two or more companies or a reconstruction by way of a demerger or otherwise or transfer of undertaking of one or more company to another company or involving division of one or more companies; and 
6. the processing is for the purpose of ascertaining the financial information and assets and liabilities of any person who has defaulted in payment due on account of a loan or advance taken from a financial institution, subject to such processing being in accordance with the provisions regarding disclosure of information or data in any other law for the time being in force.

5. COOKIES

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These cookies are sent to your browser from the websites that you visit and are stored on your device’s internal memory. Some of these cookies are used to help us understand how you use our Website and/or Services and how many people use our service, and how they use it. Depending on how you use our Website, we may store cookies on your computer in order to collect certain aggregate data about our users and to customize certain aspects of your specific user experience. 

Cookies may also include more personalized information, such as your IP address, browser type, the server your computer is logged onto, the area code and ZIP code associated with your server, and your first name to welcome you back to our Website. You hereby agree to the use of such cookies by Us for the purpose of monitoring how people use our Website, including estimating audience size, consumer behaviour, user navigation, and patterns of use, to help us provide you with a better service. 

Cookies also make it easier for you to use the Website on future visits and allow us to personalize the content of the Website to you by recording information about your preferences. We use both persistent cookies (which expire on a specified date) and session cookies (which expire when you close your browser). Please note that third parties (including, for example, providers of external services like web traffic analysis services such as Google Analytics, or advertising services and vendors) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device.  If you choose to refuse our cookies, may not be able to use some portions of the Services. We may use cookies to perform tasks such as: monitoring aggregate site usage metrics, storing and remembering your passwords (if you allow us to do so), storing account and advertising preferences that you have set, and personalizing the Services we make available to you. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some aspects of the Website may not function properly if you elect to disable cookies.

6. USER RIGHTS

You have a number of rights in relation to the information (including PII) we hold about you if you are a user or individual residing in the European Union, and we process personal data of those individuals. These rights include:

1. The right to access the information we hold about you, and to obtain details of processing;
2. The right to withdraw your consent to our continued processing of the information, at any point of time, subject only to any legitimate reason for continued processing in certain circumstances;
3. The right to edit your account information and preferences available with us;
4. The right to seek from us your personal data to be provided to another company;
5. The right to erasure of any personal data that we process, in certain circumstances, to the extent permissible in applicable law, and feasible; and,
6. The right to move your information to another service provider, in a compatible format. This will only cover such information which we have received from you.

7. OFFERS AND COOKIES

If you indicated upon registration that you are interested in receiving offers or information from us and our partners, then we may from time to time, send you emails, call you or send you direct mail about products and services that may be of interest to you. Only the Company (or agents working on behalf of the Company and under confidentiality agreements) will send you these solicitations, and only if you have previously indicated that you wish to receive them. If you change your mind after giving consent to receive these solicitations, you can “opt-out” by accessing your account online and editing your account information to no longer receive such offers and mailings.

You also have choices with respect to cookies, as described above. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies some parts of our Website may not work properly in your case.

8. RELEASE OF INFORMATION

We may share non-personal information, such as aggregated user statistics and log data, with our business partners for industry analysis, demographic profiling, to deliver targeted advertising about other products or products or services, or for other business purposes.  

We do provide some of our products and services through contractual arrangements made with affiliates, service providers, partners and other third parties (“Service Partners”). Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. Other Sites accessible through this Website, including our Advertising and Service Partners, have their own privacy policies and data collection, use and disclosure practices. We are not responsible for the policies or practices of third parties.

Occasionally, we may be required by law enforcement or judicial authorities to provide PII to the appropriate governmental authorities. In such cases, we will disclose PII upon receipt of a statutory regulation, court order, subpoena, or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

We may also provide Aggregate Information about our customers’ sales, traffic patterns, and related Website information to third-party advertisers, but these statistics do not include any PII.

9. SHARING YOUR PERSONAL DATA

We and our Service Partners may need to use some PII in order to perform tasks between our respective sites, or to deliver products or services to you. We will encourage our Service Partners to adopt and promote strong privacy policies. However, the use of your PII by our Service Partners is governed by the respective privacy policies of those providers, and is not subject to our control.

We may share the PII (and other information) with our affiliates and/or third parties, when necessary, to provide you with the service infrastructure and the related, to provide advertising and promotional services, to provide search results and links (including paid listings and links), to process financial transactions, to provide customer service, and any such relevant and necessary purposes which are essential for us making our Services available to you. We will never display, rent, or sell your personally identifiable information to others.

We may have to disclose your Personal Information for the following purposes including without limitation:

1. As required by law, such as to comply with a judicial order, executive order, requirement by a law enforcement authority, or by other legal processes;
2. To protect and guard the rights and interests of the Company;
3. When we are required to provide information to the companies that provide products or services on our behalf; (unless we notify you otherwise, these companies do not have the right to use your personally identifiable information);
4. When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, or, investigate fraud or crime;
5. If we (or our affiliates) are involved in a merger, acquisition, or sale of all or substantially all of its assets or equity.

We may share your Information with our parent, subsidiaries and affiliates for internal reasons. We also reserve the right to disclose and transfer all such information: 

1. to a subsequent owner, co-owner or operator of the Website or applicable database; or 
2. in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our membership interests and/or assets or other corporate change, including, during the course of any due diligence process. You will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information. We will endeavour that the transferee who is the recipient of Information commits to privacy measures which are substantially similar to the measures under this Privacy Policy.

10. DATA TRANSFER

Your information may be stored and processed in India or any other country in which We or our subsidiaries, affiliates, or products or service providers maintain facilities. We may transfer information that we collect about you, including Information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. These countries may have data protection laws that are different from the laws of your country and, in some cases, may not be as protective.

11. GREIVANCE REDRESSAL

In case of any grievance, You have the right to get your concerns or queries addressed through our internal grievance redressal system by emailing us at hello@designient.com or writing to our Consent Manager at:

Email: sameer@designient.com

Attn:  Consent Manager

SAMEER UL HAQUE

Please include your name, address, and/or email address when you contact us.

We encourage you to promptly update your PII if it changes. Also, depending on your location, you may have certain additional rights with respect to your information such as deletion (including the right to have the Company delete your personal information, except information we are required to retain, by contacting us at the address listed above), or we may delete your data if we are instructed to do so by our customers who export your personal information to us, except for information we are required to retain; and withdrawal of consent or object to processing (including, in limited circumstances, the right to ask the Company to stop processing your personal data, by contacting us at the address listed above).

12. LINKS TO OTHER SITES

This service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the privacy policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services in any manner whatsoever. 

13. DATA RETENTION

We may retain and use your information as necessary to comply with our legal obligations. We may also retain and use your information for business, statistical or other purposes as allowed under applicable laws in your respective country of residence. 

14. SECURITY

We endeavour to comply with applicable norms and have a number of security measures to ensure there is no loss, misuse, or illegal alteration of information collected from its users. Information we collect is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices for protecting your information. However, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the internet or wireless communication and any information you transmit to Us you do at your own risk. If, despite our best efforts, an unauthorised breach of our security measures occurs, resulting in the unauthorised access, duplication, removal or alteration of any Information, third party information, or other information, We, our directors, officers, employees, promoters, or affiliates shall not be held responsible for any loss resulting from such breach.

15. SECURITY OF YOUR PII

We endeavour to comply with applicable norms and have a number of security measures to ensure there is no loss, misuse, or illegal alteration of information collected from its users. Information we collect is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices for protecting your information. However, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the internet or wireless communication and any information you transmit to Us you do at your own risk. If, despite our best efforts, an unauthorised breach of our security measures occurs, resulting in the unauthorised access, duplication, removal or alteration of any Information, third party information, or other information, We, our directors, officers, employees, promoters, or affiliates shall not be held responsible for any loss resulting from such breach. As a result, while we strive to protect your PII, you acknowledge that:

1. there are security and privacy limitations inherent to the Internet which are beyond our control; and
2. the security, integrity and privacy of any and all information and data exchanged between you and us through this Website cannot be guaranteed.

16. PARENTAL CONSENT

You must be at least 18 years old to have our permission to use this Website. Our policy is that we do not knowingly collect, use or disclose PII about children under the age of 18 or a person with disability. You must have attained the age of majority to be able to use and access our Services. If you are under the age of 18 or a person with disability, your parent or legal guardian has to ensure that appropriate consent is being given on your behalf, and you including your parent or legal guardian agree to indemnify the Company against any loss, damages, proceedings, or penalties initiated against the Company due to your failure to adhere to this obligation.

As a parent or legal guardian, please do not allow minors or persons with disability under your care to submit PII to us. In the event that such PII of the minor is disclosed to us, you hereby consent to the processing of the minor’s or persons with disability’s PII and accept and agree to be bound by this Privacy Policy and take responsibility for his or her actions.

17. MISCELLANEOUS

You should also be aware that when PII is voluntarily disclosed (i.e., your name, email address, etc.) in the discussion forums or other public areas on this Website, that information, along with any information disclosed in your communication, can be collected and used by third parties and may result in unsolicited messages (including unwanted spam messages) from third parties. Such activities are beyond our control and this Policy does not apply to such information. Please consult the Terms and Conditions for our Website conduct policies.

18. CONTACT US

If you have any questions, concerns, or inquiries about our Privacy Policy, our use of your PII, the processing of your personal data, or our privacy practices, please contact us at hello@designient.com. You can also reach our Data Protection Officer by sending e-mail or written correspondence to:

Email: admin@designient.com

Attn: Data Protection Officer

ADMIN PANEL

Other Information and Queries: Further, for any claims, queries, and complaints, in line with our community guidelines and Terms and Conditions, then you may kindly reach out to us at hello@designient.com.