Grievance Redressal
Designient School of Masterminds · Operated by Designient Technologies Private Limited
Last updated: May 30, 2026
Our Commitment
Designient School of Masterminds is committed to resolving every student and visitor complaint promptly and fairly. This page exists in compliance with Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection Act 2019.
Who Is the Grievance Officer?
In compliance with the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021 and the Digital Personal Data Protection Act 2023, Designient has designated the following individual as Grievance Officer:
Name: Mohammed Fyros Shabrin Sultana
Designation: Grievance Officer
Organisation: Designient Technologies Private Limited
Email: [email protected]
Phone: +91 9353 000 320
Address: 2-108/2/79, Street No 2, Boduppal, Hyderabad, Telangana 500092, India
Working hours: Monday to Friday, 10am to 6pm IST
What Complaints Can You Raise Here?
You may raise a grievance through this channel for any of the following:
Course and enrollment complaints
Issues with enrollment confirmation, course access, session quality, mentor conduct, certificate delivery, or any other matter relating to your experience as a student or applicant.
Payment and refund complaints
Disputes regarding payment processing, refund processing timelines, guarantee claim decisions, or any financial transaction involving Designient.
Privacy and data complaints
Concerns about how Designient has collected, stored, used, or shared your personal data. Requests to exercise your rights under the Digital Personal Data Protection Act 2023 including access, correction, and erasure.
Content complaints
Concerns about any content on designient.com that you believe is unlawful, defamatory, inaccurate, or in violation of your intellectual property rights.
Any other complaint
Any other concern relating to your interaction with Designient or designient.com.
How to Raise a Grievance
Step 1 — Contact the Grievance Officer
Email [email protected] with:
- Subject line: Grievance — [Your Name] — [Brief Description]
- Your full name
- Your contact number
- The course or interaction your grievance relates to
- A clear description of your complaint and what resolution you are seeking
- Any supporting documents or screenshots if relevant
You may also call +91 9353 000 320 during working hours to raise a grievance verbally. We will follow up in writing.
Step 2 — Acknowledgement
Designient will acknowledge your grievance within 2 working days of receipt.
Step 3 — Resolution
Designient will provide a substantive response to your grievance within 5 working days of receipt. Where a complaint requires investigation, we may request additional information from you. Complex complaints may require up to 15 working days for full resolution — we will inform you if this is the case.
Step 4 — Escalation
If your grievance is not resolved to your satisfaction within the stated timeline, you may escalate in writing to the same contact with subject line: Grievance Escalation — [Your Name] — [Original Grievance Reference].
Payment Disputes via Razorpay
If your grievance relates to a payment transaction processed by Razorpay Software Private Limited — including disputes about payment amounts, failed transactions, or chargeback matters — you may also contact Razorpay directly:
Razorpay Grievances Portal: razorpay.com/grievances
Razorpay Nodal Officer: [email protected]
Designient and Razorpay are separate entities. Payment processing complaints are best resolved by contacting both parties in parallel.
Data Protection Complaints
If your grievance relates to the processing of your personal data by Designient, you have the right to escalate unresolved complaints to the Data Protection Board of India once constituted under the Digital Personal Data Protection Act 2023. See also our Privacy Policy.
Consumer Protection
If your grievance relates to a deficiency in service or unfair trade practice, you may also approach the appropriate consumer forum under the Consumer Protection Act 2019:
- District Consumer Disputes Redressal Commission — for claims up to Rs 50 lakhs
- State Consumer Disputes Redressal Commission — for claims between Rs 50 lakhs and Rs 2 crores
- National Consumer Disputes Redressal Commission — for claims above Rs 2 crores
Designient's primary dispute resolution mechanism is arbitration as stated in the Terms and Conditions. Consumer forum rights are in addition to, not in place of, the contractual grievance process.
Response Record
Designient maintains a log of all grievances received and their resolution status in compliance with IT Rules 2021. This log is available to regulatory authorities on request.
Legal Details
Brand name: Designient School of Masterminds
Legal entity: Designient Technologies Private Limited
Registered: Companies Act 2013, Hyderabad, Telangana, India
Last updated: May 30, 2026
Registered office: 2-108/2/79, Street No 2, Boduppal, Hyderabad, Telangana 500092, India